WELCOME
Winter 2024 Flu Vaccines Now Available
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Private and government-funded flu vaccines are in stock for Winter 2024. If you are aged between 5 to 64 years old and have no chronic medical conditions, a $20 fee applies per flu vaccine.
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Patients who are eligible for the free government funded flu vaccine: all children aged 6 months to 4 years, pregnant women and individuals aged 65+ and patients with specific chronic conditions such as diabetes, severe asthma, coronary hear disease etc.
Mixed Billing from April 6, 2024
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From April 6, 2024, mixed billing will apply on Saturdays only.
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From May 1, 2024, mixed billing will apply from Mondays to Saturdays.
Bulk-billing will continue for:
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Children under 16 years of age
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Pension card and concession/healthcare card holders
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If you attend for a COVID-19 Vaccination only
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If you attend for a flu vaccination only
Shingrix (Shingles) Vaccines Available for 65+
Shingrix is highly recommended for the prevention of shingles and post-herpetic neuralgia.
A 2 -dose course of Shingrix is available for free for:
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people aged 65 years and older
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First nations people aged 50 years and older
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Immunocompromised people aged 18 years and over with haemopoietic stem cell transplant
Last updated: 17 April 2024
Our Services
Everyone is unique. Our treatment plans are tailored to the individual to bring out the best outcome that's right for you. We treat using evidence-based clinical guidelines whilst adopting a holistic approach to care.
Appointments Only
01. Bookings
GP appointments can be made over the phone or online via HotDoc. Appointments are required for all medical needs including repeat scripts, results and referrals. Our doctors do not accept clinical requests from patients via email. Bookings are not required for pathology tests if you already have a pathology referral from your GP.
02. WALK-IN
We generally do not accept walk-ins. However, we may consider walk-in patients based on urgency and doctors' availability. For any urgent/life-threatening health concerns, please ring 000 or go to your nearest hospital.
03. TELEHEALTH
Please DO NOT book for a phone consult if:
- You are a new patient (unless you have a current COVID-19 infection); or
- You are a registered patient of the practice but have not had a face-to-face visit with one of our doctors in the past 12 months.
04. Wait Time
We understand that your time is valuable and while we try our best to remain on time, please be aware that delays and unexpected occurrences can happen. Your patience and cooperation would be appreciated. Any form of harassment, verbal abuse or discrimination towards our staff will not be tolerated.
05. RESULTS
Our admin and nursing staff will send you a SMS notification/phone call/email when your results are available. Patients will need to book for a follow-up appointment with the GP to discuss the results. For any urgent results/recalls, patients will be contacted by phone.
06. AFTER-HOURS
If you require medical attention for non-urgent medical issues during after-hours, please contact National Home Doctors on 13SICK (13 74 25) to arrange for a home visit. If you are experiencing a medical emergency, please contact triple 0 or go to your nearest local hospital emergency department.
Late Cancellation & No-show Policy
Please provide us with 2 hours notice if you wish to cancel or change your GP appointment. An out-of-pocket fee may apply for any missed appointments or late cancellations with less than 2 hours notice. Please see the cancellation fee list below for other services.
Cancellation Fee List
GENERAL PRACTITIONERS
Standard appointment $50
Long appointment $75
Minor procedures $75
PHYSIOTHERAPIST
PODIATRIST
Less than 24 hour notice $50
More than 24 hour notice No fee
PSYCHOLOGIST
Less than 24 hour notice $80
More than 24 hour notice No fee
We kindly request patients to arrive on time for their appointment. As our standard appointments are 15 minutes, if you are running more than 10 minutes late, your appointment will need to be rescheduled.
Communication Policy
PHONE
Our practice reception hours is open from:
- Monday to Friday 8:30am to 4:30pm
- Saturday 8:30am to 1:30pm
Please note our phone line closes 30mins before our business closing time.
Our team will endeavour to respond to patient emails during our operating hours Mon-Fri from 8:30am to 5:00pm and Saturday 8:30am to 2:00pm. Please be advised our reception email is for administrative purposes only. Our doctors do not respond to or give medical advice to patients' clinical questions via email. If you need urgent medical attention, please dial 000 or attend your nearest local hospital.
PROVIDING FEEDBACK OR COMPLAINTS
If you would like to give constructive feedback or lodge a complaint, please call or send to us in formal writing via email and it will be addressed accordingly by one of friendly staff members within 2-5 business days.
PATIENT AGGRESSION/VIOLENCE
Everyone deserves to be safe and treated with respect. While we are committed to treating our patients and their families with courtesy and respect, please be advised that we do not tolerate any form of verbal and physical abuse towards our staff. We have the right to terminate calls or ask people to leave if any individual or their family member behaves in a way that threatens the safety and wellbeing of our staff and other patients in the practice.
Where to Find Us
ADDRESS
Thornleigh Marketplace (Level 1)
Office 2, 263 Pennant Hills Rd
Thornleigh, NSW 2120
CONTACT
OPENING HOURS
Mon - Fri
Saturday
Sunday
Public holidays
8:30 am – 5:00 pm
8:30 am – 2:00 pm
CLOSED
CLOSED
It is health that is real wealth and not pieces of gold and silver."
- MAHATMA GANDHI
At Rooftop Medical Practice, our skilled doctors, nurses and allied health staff are dedicated to providing quality care and health services that are individualised and tailored to your needs so that we can help you achieve the best possible outcome on your health journey. We are fully accredited under AGPAL which certifies our standards of practice and demonstrates that we are committed to continuous improvement in the provision of safe and quality health care to our patients.
Come and visit us at our modern and easily accessible practice with ample parking. We are located on the rooftop carpark of Thornleigh Marketplace on the Comenarra Parkway.