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Rooftop Medical Practice

Open 6 Days 

MON - FRI

SAT

SUN

PUBLIC HOLIDAYS

8:30AM - 5:00PM

8:30AM - 2:00PM

CLOSED

CLOSED

WELCOME

Our team will regularly use this space to help keep our patients informed of any important practice updates and/or changes and any unexpected issues affecting the delivery of our services. Stay tuned.

We're now using HotDoc

  • Rooftop Medical Practice is now using HotDoc to manage our online appointments. To make an online booking at any time, please visit our site on HotDoc. 

Mixed Billing from April 1, 2024

  • From April 1, 2024, mixed billing will apply on Saturdays only.

  • From May 1, 2024, mixed billing will apply from Mondays to Saturdays.

Children under 16 years of age, or pension card and healthcare card holders will continue to be bulk-billed. Patients who do not meet this criteria will have to pay an out of pocket fee between $20.00 (on weekdays) to $30.00 (on weekends) for a standard GP consultation.

We thank you for your ongoing support and understanding.

Last updated: 23 February 2024

Our Services

Allied Health Services

Our allied health team work collaboratively with our doctors and apply their best knowledge and skills to formulate a treatment plan tailored just for you. We currently offer Physiotherapy, Podiatry and Psychology services.​

January 2024:

We are currently looking for an accredited practising Dietitian to join our diverse professional team for a F/T or P/T position. If this sounds like you, please email us your CV to reception@rtmpt.com.au and address to Dr Minoka Jayatileke.

GP Consultations

Our clinical team take a patient-centered approach to their care to ensure that your needs and opinions are heard and addressed. 

Standard GP appointments      15 mins 

Long GP appointments            30 mins

Telephone consults (short)           6 mins

From 1 April 2024, we are transitioning into a mixed billing practice. A gap fee will apply to GP consults for all patients except for children under 16yrs, pensioners and healthcare cardholders. More details coming soon.

Minor Procedures

Patients are required to have an initial consultation with one of our GPs prior to booking for any minor procedure that we offer. This is to help our doctors obtain a detailed clinical history and appropriately address all important clinical information and patient concerns before booking for any procedure. A gap fee applies for all minor procedures (i.e. this fee is not Medicare rebatable).

Appointments Only

01. Bookings

GP appointments can be made over the phone or online via HotDoc. Appointments are required for all medical needs including repeat scripts, results and referrals. Our doctors do not accept clinical requests from patients via email. Bookings are not required for pathology tests if you already have a pathology referral from your GP. 

02. WALK-IN

We generally do not accept walk-ins. However, we may consider walk-in patients based on urgency and doctors' availability. For any urgent/life-threatening health concerns, please ring 000 or go to your nearest hospital.

03. TELEHEALTH

Please DO NOT book for a phone consult if:

- You are a new patient (unless you have a current COVID-19 infection); or

- You are a registered patient of the practice but have not had a face-to-face visit with one of our doctors in the past 12 months. 

04. Wait Time

We understand that your time is valuable and while we try our best to remain on time, please be aware that delays and unexpected occurrences can happen. Your patience and cooperation would be appreciated. Any form of harassment, verbal abuse or discrimination towards our staff will not be tolerated.

05. RESULTS

Our admin and nursing staff will send you a SMS notification/phone call/email when your results are available. Patients will need to book for a follow-up appointment with the GP to discuss the results. For any urgent results/recalls, patients will be contacted by phone.

06. AFTER-HOURS

If you require medical attention for non-urgent medical issues during after-hours, please contact National Home Doctors on 13SICK (13 74 25) to arrange for a home visit. If you are experiencing a medical emergency, please contact triple 0 or go to your nearest local hospital emergency department.

Cancellation Policy

Please provide us with 2 hours notice if you wish to cancel or change your GP appointment. An out-of-pocket fee may apply for any missed appointments or late cancellations with less than 2 hours notice. Please see the cancellation fee list below for other services. 

Desk with Stethoscope
Sports Injury

GENERAL PRACTITIONERS

PHYSIOTHERAPIST
PODIATRIST

Standard appointment         $50

Long appointment               $75

Minor procedures               $75

Less than 24 hour notice         $50

More than 24 hour notice    No fee

Toy Brain

PSYCHOLOGIST

Less than 24 hour notice         $80

More than 24 hour notice    No fee

We kindly request patients to arrive on time for their appointment. As our standard appointments are 15 minutes, if you are running more than 10 minutes late, your appointment will need to be rescheduled. 

Communication Policy

PHONE 

Our practice reception hours is open from:

- Monday to Friday 8:30am to 4:30pm

- Saturday 8:30am to 1:30pm

Please note our phone line closes 30mins before our business closing time.

EMAIL

Our team will endeavour to respond to patient emails during our operating hours Mon-Fri from 8:30am to 5:00pm and Saturday 8:30am to 2:00pm. Please be advised our reception email is for administrative purposes only. Our doctors do not respond to or give medical advice to patients' clinical questions via email. If you need urgent medical attention, please dial 000 or attend your nearest local hospital.

PROVIDING FEEDBACK OR COMPLAINTS 

If you would like to give constructive feedback or lodge a complaint, please call or send to us in formal writing via email and it will be addressed accordingly by one of friendly staff members within 2-5 business days.

PATIENT AGGRESSION/VIOLENCE

Everyone deserves to be safe and treated with respect. While we are committed to treating our patients and their families with courtesy and respect, please be advised that we do not tolerate any form of verbal and physical abuse towards our staff. We have the right to terminate calls or ask people to leave if any individual or their family member behaves in a way that threatens the safety and wellbeing of our staff and other patients in the practice. 

Where to Find Us

Address

Thornleigh Marketplace (Level 1)

Office 2, 263 Pennant Hills Rd 

Thornleigh, NSW 2120

Contact

TEL: 02 8287 3400

FAX: 02 9875 4613

EMAIL: reception@rtmpt.com.au

Opening Hours

Mon - Fri

Saturday

​Sunday

Public holidays

8:30 am – 5:00 pm

8:30 am – 2:00 pm

CLOSED

CLOSED

It is health that is real wealth and not pieces of gold and silver."

- MAHATMA GANDHI

At Rooftop Medical Practice, our skilled doctors, nurses and allied health staff are dedicated to providing quality care and health services that are individualised and tailored to your needs so that we can help you achieve the best possible outcome on your health journey. We are fully accredited under AGPAL which certifies our standards of practice and demonstrates that we are committed to continuous improvement in the provision of safe and quality health care to our patients. 

 

Come and visit us at our modern and easily accessible practice with ample parking. We are located on the rooftop carpark of Thornleigh Marketplace on the Comenarra Parkway. 

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