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rooftop medical practice logo

Open 6 Days 

MON - FRI

SAT

SUN

PUBLIC HOLIDAYS

8:30AM - 5:00PM

8:30AM - 2:00PM

CLOSED

CLOSED

illustration of crowd wearing surgical masks

Winter 2024 Flu Vaccination

Getting a flu vaccine is quick, easy and recommended for everyone aged 6 months, and is free for:

- Children aged 6 months to under 5 years

- Pregnant women, at any stage of pregnancy

- Aboriginal people aged 6 months and over

- Anyone aged 65+

- People with serious health conditions, including heart disease, chronic lung conditions (including severe asthma), kidney, liver disease and diabetes

If you are aged between 5 to 64 years old and have no chronic medical conditions, a $20 fee applies per flu vaccine. 

Bowel Cancer Screening

From 1 July 2024, the National Bowel Cancer Screening Program is now for people aged 45 to 74 years who are NOT experiencing signs and symptoms of bowel cancer. Screening every two years increases the chances of finding abnormalities or cancer, with over 90% of bowel cancers treatable, if found early. 

  • Eligible people aged 45 to 49 can request their first bowel screening kit be mailed to them. Click here for more info.

  • Eligible people aged 50 to 74 will continue to receive a bowel screening kit in the mail every 2 years.

Our Services

Allied Health Services

Our allied health team work collaboratively with our doctors and apply their best knowledge and skills to formulate a treatment plan tailored just for you. We currently offer Physiotherapy, Podiatry and Psychology services.​

GP Consultations

Our clinical team take a patient-centered approach to their care to ensure that your needs and opinions are heard and addressed. From 1 April 2024, we are transitioning into a mixed billing practice.

Minor Procedures

Patients are required to have an initial consultation with one of our GPs prior to booking for any minor procedure that we offer. A gap fee applies for all minor procedures (i.e. this fee is not Medicare rebatable).

Appointments Only

01. Bookings

GP appointments can be made over the phone or online via HotDoc. Appointments are required for all medical needs including repeat scripts, results and referrals. Our doctors do not accept clinical requests from patients via email. Bookings are not required for pathology tests if you already have a pathology referral from your GP. 

02. WALK-IN

We generally do not accept walk-ins. However, we may consider walk-in patients based on urgency and doctors' availability. For any urgent/life-threatening health concerns, please ring 000 or go to your nearest hospital.

03. TELEHEALTH

Please DO NOT book for a phone consult if:

- You are a new patient (unless you have a current COVID-19 infection); or

- You are a registered patient of the practice but have not had a face-to-face visit with one of our doctors in the past 12 months. 

04. Wait Time

We understand that your time is valuable and while we try our best to remain on time, please be aware that delays and unexpected occurrences can happen. Your patience and cooperation is appreciated. Any form of harassment, verbal abuse or discrimination towards our staff will not be tolerated.

05. RESULTS

Our admin and nursing staff will send you a SMS notification/phone call/email when your results are available. Patients will need to book for a follow-up appointment with the GP to discuss the results. For any urgent results/recalls, patients will be contacted by phone.

06. AFTER-HOURS

If you require medical attention for non-urgent medical issues during after-hours, please contact National Home Doctors on 13SICK (13 74 25) to arrange for a home visit. If you are experiencing a medical emergency, please contact triple 0 or go to your nearest local hospital emergency department.

Late Cancellation & No-show Policy

Please provide us with two hours notice if you wish to cancel or change your GP appointment. An non-rebatable fee applies for any missed appointments or late cancellations with less than two hours notice. Please see the cancellation fee list below. 

Cancellation Fee List

Desk with Stethoscope

GENERAL PRACTITIONERS

Standard consult        $50

Long consult              $75

Minor procedures      $75

Sports Injury

PHYSIOTHERAPIST
PODIATRIST

Less than 24hr notice         $50

More than 24hr notice    No fee

mental health matters

PSYCHOLOGIST

Less than 24hr notice         $80

More than 24hr notice    No fee

We kindly request patients to arrive on time for their appointment. As our standard appointments are 15 minutes, if you are running more than 10 minutes late, your appointment will need to be rescheduled. 

Communication Policy

PHONE 

Our practice reception hours is open from:

 - Monday to Friday 8:30am to 4:30pm

 - Saturday 8:30am to 1:30pm

 Please note our phone line closes 30mins before our business closing time.

EMAIL

Our team will endeavour to respond to patient emails during our operating hours Mon-Fri from 8:30am to 5:00pm and Saturday 8:30am to 2:00pm. Please be advised our reception email is for administrative purposes only. Our doctors do not respond to or give medical advice to patients' clinical questions via email. If you need urgent medical attention, please dial 000 or attend your nearest local hospital.

PROVIDING FEEDBACK OR COMPLAINTS 

If you would like to give constructive feedback or lodge a complaint, please call or send to us in formal writing via email and it will be addressed accordingly by one of friendly staff members within 2-5 business days.

 

PATIENT AGGRESSION/VIOLENCE

Everyone deserves to be safe and treated with respect. While we are committed to treating our patients and their families with courtesy and respect, please be advised that we do not tolerate any form of verbal and physical abuse towards our staff. We have the right to terminate calls or ask people to leave if any individual or their family member behaves in a way that threatens the safety and wellbeing of our staff and other patients in the practice. 

Where to Find Us

ADDRESS

CONTACT

OPENING HOURS

Thornleigh Marketplace (Level 1)

Office 2, 263 Pennant Hills Rd 

Thornleigh, NSW 2120

TEL: 02 8287 3400

FAX: 02 9875 4613

EMAIL: reception@rtmpt.com.au

Mon - Fri

Saturday

Sunday

Public holidays

8:30am – 5:00pm

8:30am – 2:00pm

CLOSED

CLOSED

It is health that is real wealth and not pieces of gold and silver."

- MAHATMA GANDHI

At Rooftop Medical Practice, our skilled doctors, nurses and allied health staff are dedicated to providing quality care and health services that are individualised and tailored to your needs so that we can help you achieve the best possible outcome on your health journey. We are fully accredited under AGPAL which certifies our standards of practice and demonstrates that we are committed to continuous improvement in the provision of safe and quality health care to our patients. 

 

Come and visit us at our modern and easily accessible practice with ample parking. We are located on the rooftop carpark of Thornleigh Marketplace on the Comenarra Parkway. 

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